Gooya Dubai – Privacy Policy
Effective Date: 9 October, 2025
1. What This Policy Covers
At Gooya Dubai, we take your privacy seriously. We are committed to safeguarding your personal information (“Personal Data”) and being transparent about how we collect, process, and share it.
This Privacy Policy explains how we handle your Personal Data when you use our website and mobile application (collectively, the “Platform”). It also outlines your privacy rights and the protections you have under UAE data protection law.
By accessing or using the Platform, you agree that your Personal Data may be collected and processed in accordance with this Privacy Policy.
2. Structure of This Policy
This document explains the following:
1. Who we are and how to contact us
2. Personal Data we collect directly from you
3. Personal Data we collect from other sources
4. How and why we use your Personal Data
5. Who we share your information with
6. How we protect your information
7. How long we retain your data
8. Your rights and choices
9. Marketing communications
10. Our policy regarding minors
11. Third-party links
12. Changes to this Privacy Policy
3. Who We Are and How to Contact Us
The Gooya Dubai platform is owned and operated by Gravity Vision L.L.C., a company legally registered in Dubai under the supervision of the Dubai Economic Department (DED).
Registered Address: Unit 2609, Floor 26, Churchill Executive Towers, Business Bay, Dubai, United Arab Emirates.
Privacy Contact Email: 📩 privacy@gooyadubai.ae
You may contact us regarding any questions, concerns, or requests related to this Privacy Policy or the handling of your Personal Data.
4. Personal Data We Collect from You
“Personal Data” means any information that can directly or indirectly identify you. The type of Personal Data we collect depends on how you interact with the Platform.
Category
Examples and Description
Identity Data
Full name, username, and profile image. If you use our “Gooya Verified” feature, we may collect a copy of your identification card (including date of birth, nationality, and gender) to ensure authenticity and prevent fraud.
Contact Data
Email address and phone number.
Location Data
Approximate location if location services are enabled on your device.
Listing Data
Details of listings you post, view, or interact with.
Marketing Data
Your preferences regarding marketing messages and notifications.
Call Data
Calls between you and our support team may be recorded for training and monitoring.
Behavioural Data
Patterns of usage, interests, and aggregated analytics related to how you use the Platform.
Technical Data
IP address, browser details, operating system, time-zone settings, and device identifiers.
We also collect Aggregated Data (statistical information that does not reveal your identity). If such data is ever linked to identifiable information, it will be treated as Personal Data.
We do not intentionally collect special categories of data (such as racial, religious, health-related, or biometric information). Please refrain from sharing such details through chat or support messages.
5. How and Why We Use Your Data
We use your Personal Data only when we have a legitimate and lawful reason.
Purpose
Categories of Data Used
Legal Basis
Account creation and management
Identity, Contact
Contractual necessity – to provide user access.
Identity verification (Gooya Verified)
Identity
Contractual necessity and fraud prevention.
Service operation and interaction
Listing, Chat, Technical
Contractual necessity.
Customer support
Contact, Call Data
Legitimate interest in service quality.
Security and fraud prevention
Identity, Technical
Legal compliance.
Marketing communications
Contact, Marketing
User consent.
Analytics and service improvement
Behavioural, Technical
Legitimate interest in improving performance.
We will notify you if we need to use your Personal Data for a purpose unrelated to the original reason for collection.
6. Sharing Your Personal Data
We only share your Personal Data when necessary and with trusted third parties who comply with strict confidentiality and data protection standards.
Recipient
Reason for Sharing
Other platform users
To enable you to interact, transact, or communicate through the Platform. Profile details you choose to share may be publicly visible.
Service providers
To help us operate the Platform (hosting, IT, payment processing, analytics, and marketing).
Gooya affiliates
For internal data management and operational efficiency across Gooya Dubai Group.
Professional advisers
Lawyers, auditors, insurers, and accountants under confidentiality obligations.
Public authorities
If required by law or court order.
Business successors
In case of merger, sale, or reorganization, to maintain service continuity.
All recipients are contractually required to handle your data securely and only for authorized purposes.
7. How We Protect Your Personal Data
We apply both technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or alteration. These measures include:
Encrypted communications and secure servers
Restricted employee access to sensitive data
Regular monitoring and incident response procedures
In the unlikely event of a data breach, we will take prompt steps to mitigate any risks and, where required, notify the relevant authorities.
8. Data Retention
We keep your Personal Data only for as long as needed to fulfil the purposes outlined in this Policy, unless longer retention is required by applicable law (for instance, for financial or regulatory reasons). Once no longer needed, your Personal Data will be securely deleted or anonymized. Anonymous and statistical data may be stored indefinitely.
9. Your Rights Regarding Personal Data
Under applicable law, you may have the right to:
Request access to your Personal Data;
Request correction of inaccurate or incomplete data;
Request deletion of your Personal Data;
Object to specific processing activities;
Request transfer (portability) of your data;
Withdraw consent where processing is based on consent.
To exercise these rights, contact us at privacy@gooyadubai.ae. We may need to verify your identity before processing your request. We aim to respond within one month or inform you if additional time is required.
10. Complaints
If you are not satisfied with how we process your Personal Data, please contact us first. If we cannot resolve the issue, you have the right to lodge a complaint with the UAE Data Office or your local data protection authority.
11. Marketing Communications
You may unsubscribe from marketing emails or notifications at any time by adjusting your preferences in your account settings or by clicking the “Unsubscribe” link in our emails.
12. Policy on Minors
The Platform is designed for users aged 18 years and above. If we learn that we have unintentionally collected data from a minor, we will promptly delete such information upon notice or verification.
13. Third-Party Links
Our Platform may include links to third-party websites or mobile applications. Gooya Dubai is not responsible for the content or privacy practices of these external sites. We recommend that you read the privacy policies of any website or app you visit outside our Platform.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time, with or without prior notice. Whenever we make material updates, the new version will be posted on this page with the updated Effective Date, and we may also notify registered users by email.
If this Privacy Policy is published in multiple languages, the English version shall prevail in the event of any conflict.